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Logistics Support

 


Time, as the well-known phrase suggests, is money and nowhere is this more true than when a mechanical breakdown brings farming operations to a halt. Minimising downtime and delivering spare parts in the shortest possible timeframe has always been important at New Holland.

With great emphasis being placed on providing you with the best service to satisfy your needs New Holland's main priority is to ensure quicker delivery and dispatch of parts and minimal down time for customers.

New Holland NZ Operations, is a division of CB Norwood Distributors Ltd, and the Norwood central parts warehouse is the largest agricultural parts facility in New Zealand and contains a shelf stock of over 50,000 active line items, totalling some 372,000 individual parts.

As a result of this investment, order fill rates are considered to be the highest in the industry and average close to 95% for tractor brands. Parts are sourced from over 100 suppliers in 14 countries.

Parts supply is enhanced by Norwood's close proximity to one of the country's key freight distribution airports providing an efficient overnight delivery service anywhere in New Zealand.

All Norwood dealers operate a 24-hour, seven days a week parts support and field service for customers.

The company's investment in the latest advanced IBM AS400 computer system provides instant online access to the national parts centre for parts enquiry and ordering.

This DealerNet system also provides email services, warranty systems, wholegoods information, marketing services and database information.

An experienced head office parts team includes dealer liaison staff who regularly visit dealers to assist with the development of their parts and accessory business.

Norwood's consistent best in industry support provides confidence and security for customer's machinery investment.

In addition the largest New Zealand agricultural parts facility, New Holland also has the added support of the central New Holland parts warehouse in Sydney, Australia.

Considerable attention has recently been devoted to parts distribution to New Zealand from the Sydney depot, which saw major upgrades to the main warehouse facility in St Marys, NSW now complete.